Individually powerful, infallible as a whole.
Fideltour is pieced together by modules specialized in marketing, sales and customer loyalty. All this is possible thanks to the knowledge-management. Each module available is an excellent solution on its own but, when linked together, they become the best integral solution.
The raging discussion over how to classify customers is more intense than ever. Understanding who your customers are and customizing your communications with them drastically improves loyalty and retention.
Fideltour's Guest Relationship Management (GRM) solutions is more than a CRM: It offers a complete set of marketing automation tools to attract guests and to generate cross-selling.
- Data centralization
- 360º Multi-Channel Vision
- Automatic segmentation
The ever-growing fast evolution in technology has allowed us to create solutions adapted to every need,at every moment. Fideltour is the solution designed by and for the hotel sector that allows centralized storage of customer knowledge in order to transform this information into effective marketing actions. It is a Guest Relations Manager (GRM) whose objective is to approach the final customer: attract, learn, connect, listen and to encourage those customers to return and share its experiences with colleagues. It is everything you need to organize, monitor and nurture relationships with your customers.
- Smart knowledge
Fideltour Marketing is specially designed to save you time and resources, automate your campaigns and measure your return on investment.
- Automated campaigns
- Return on investment monitoring (ROI)
- Custom templates
Fideltour Reviews allows you to detect incidences occurring both during the customer's stay and afterwards.
- Improve your customer experience
- Improve your online reputation
- Real-time alerts
Fideltour Loyalty offers a reward system which allows you to build loyalty and encourages your customers to repeat their experience with you.
- Linked data
- 360º experience
- Customize and segment
Contact and company data
Web interests pixel
of emails sent
of tracked visits