Stop wasting time with data-checking.
Fideltour Connect centralizes information from different information sources such as the captive portal (WiFi), the Internet and PMS.
An API for all your data sources.
We unify in a single environment the information from different channels, so that you can manage it in an agile and dynamic way while becoming the center of the business' database.
Connected daily with the booking engine of your organization, we can merge customer data with Fideltour. This way we will know their online behavior plus their preferences and interests in order to self-segment the database in more effective way. Know the value of your client towards your brand.
Wifi integration (HotSpot)
We connect Fideltour with your captive portal to download and segment the data of clients that connect to your Wi-Fi network. In hotels, the tool merges this data with those already stored by the PMS and the Booking Engine. And if you wish, we can offer you a free captive portal or a paid, customizable one.
The Fideltour solution becomes the center of your brand's database. We connect with the PMS of your project and download booking and client data in order to have a 360ºVision of it and segment it with more possibility of increasing ROI.
The value of your goodwill
A customer file with real and interesting data, such as name, age, nationality or email, has a goodwill value that can range between 2-3 €. But if we add further economically-interesting information (cost of the last booking, expenditure made, etc.) the value of both your the database and your company will increase.
- FACEBOOK CONNECT
- MATCH CONTACT
- CLEAN CONTACT
Come on, hurry up! We only have 5 minutes since the customer's connection through Facebook to read all their likes and comments, with the objective of knowing which their tastes and interests are.
We are aware that throughout the customer's history a client can register in your database with different emails. We link the booking email with their real data.
Do not worry about contacts with incorrect emails: we detect them and declassify them automatically for you.
Manage your pipeline with extremely useful information
At Fideltour, you can set up and manage a pipeline that matches the way you sell in real life, without investing in training or consultants.
You just have to click, drag and drop the way you want to customize the stages of a deal, the stages of the life cycle and the records of a contact.
Add new deals in a matter of seconds and let Fideltour complete the records of a deal automatically. You will be able to see where the deals accumulate and use automated workflows to create and assign tasks, among other activities.
In addition, performance and sales activities are monitored automatically for all your team through predetermined or customizable reports, so you can obtain metrics on sales quotas, productivity or pipeline status, among others, provided that your team needs them
Fideltour's modules play an excellent role by themselves, but they are more powerful together
Forget about scattered tools and centralize your strategy in a single, powerful solution that integrates all the tools, data and processes required.
You will save time and efforts while increasing your traffic quickly. Centralize your database, know their preferences and interests and you will retain your customers.
FIDELTOUR'S GROWTH AND TOURISTIC-KNOWLEDGE MANAGEMENT PLATFORM INCLUDES THESE OPTIONS...
The great benefits of our database (CRM) are the unification of data after being extracted from diverse sources such as the captive portal (WiFi), web portals (using integrations with the main market's suppliers) and national and international PMS. That way, you can know the information of each guest through their client file.
Transform repetitive emails into templates that you can send in a matter of seconds. You will be able to monitor the performance of each one and share the best ones with your team. It's solution to automate mailing sendings, segmentating in a custom way while knowing both the behavior of each user and the amount of their purchasings on the web.
Reward the trust that customers place in your services offering them incentives with the aim of building loyalty and getting them to repeat their experience with you. Keep control of rates and parity, implement a direct communication channel with your client and transform opportunities into new business routes.
Only by anticipating what the client expects will you be able to satisfy their expectations and design your customer strategy.. Know their degree of satisfaction during the stay and / or solve any incidence related to it. You can ask him to express his opinion and improvement proposals in online portals with the objective of improving your visibility.