More than a Wi-fi.
Fideltour Concierge provides guests with a different way of living their stay at your establishment.
Bye bye, apps. Hi, Virtual Concierge.
More and better information for your guests. In our Virtual Concierge portal, customers will find information about your brand and destination while being able to enjoy special promotions before, during and after its experience.
Transform your Wi-Fi network into a data source
We connect Fideltour with your captive portal to download and segment the data of clients who connect to your Wi-Fi network. In hotels, the tool merges this data with those already stored by the PMS and the Booking Engine. And if you wish, we can offer you a free captive portal or a paid, customizable one.
New communication channel
We open a new communication and sales channel, through which you can offer your special promotions to your guests using mobile notifications and email.
Make the stay profitable
Our Virtual Concierge is a tool to promote the internal and external complementary offer. Discover a new way to reach your guests.
Offer your customers a unique and personalized customer service experience.
- DESTINATION INFORMATION
- HOTEL ACTIVITIES
- ADDITIONAL OFFERS
Information about destination
In order to offer more and better information to the guests while modernizing the communication channels, we allow the creation of tabs for each product or service, which are accompanied by images, access to the calendar, remindings, location by Google Maps and booking system.
Activities at the hotel
The events calendar shows all available activities and allows you to create a reminder alarm for each event.
Offer services and products of companies which collaborate with your hotel through special promotions for the guests before, during and after their stay. Likewise, you can offer your collaborators an advertising space within the application with direct access to their websites.
Manage your pipeline with extremely useful information
At Fideltour, you can set up and manage a pipeline that matches the way you sell in real life, without investing in training or consultants.
You just have to click, drag and drop the way you want to customize the stages of a deal, the stages of the life cycle and the records of a contact.
Add new deals in a matter of seconds and let Fideltour complete the records of a deal automatically. You will be able to see where the deals accumulate and use automated workflows to create and assign tasks, among other activities.
In addition, performance and sales activities are monitored automatically for all your team through predetermined or customizable reports, so you can obtain metrics on sales quotas, productivity or pipeline status, among others, provided that your team needs them
Fideltour's modules play an excellent role by themselves, but they are more powerful together
Forget about scattered tools and centralize your strategy in a single, powerful solution that integrates all the tools, data and processes required.
You will save time and efforts while increasing your traffic quickly. Centralize your database, know their preferences and interests and you will retain your customers.
FIDELTOUR'S GROWTH AND TOURISTIC-KNOWLEDGE MANAGEMENT PLATFORM INCLUDES THESE OPTIONS...
The great benefits of our database (CRM) are the unification of data after being extracted from diverse sources such as the captive portal (WiFi), web portals (using integrations with the main market's suppliers) and national and international PMS. That way, you can know the information of each guest through their client file.
Transform repetitive emails into templates that you can send in a matter of seconds. You will be able to monitor the performance of each one and share the best ones with your team. It's solution to automate mailing sendings, segmentating in a custom way while knowing both the behavior of each user and the amount of their purchasings on the web.
Reward the trust that customers place in your services offering them incentives with the aim of building loyalty and getting them to repeat their experience with you. Keep control of rates and parity, implement a direct communication channel with your client and transform opportunities into new business routes.
Only by anticipating what the client expects will you be able to satisfy their expectations and design your customer strategy.. Know their degree of satisfaction during the stay and / or solve any incidence related to it. You can ask him to express his opinion and improvement proposals in online portals with the objective of improving your visibility.