Connect, know and retain your customer

Fideltour is the knowledge-management touristic platform which helps you boost your direct-channel sales.

Try our Freemium plan Discover all versions of the available modules.

Individually powerful, infallible as a whole.

Fideltour is pieced together by modules specialized in marketing, sales and customer loyalty. All this is possible thanks to the knowledge-management. Each module available is an excellent solution on its own but, when linked together, they become the best integral solution.

Fideltour CRM

The raging discussion over how to classify customers is more intense than ever. Understanding who your customers are and customizing your communications with them drastically improves loyalty and retention.

Las soluciones de Gestion de Relaciones con los huéspedes (GRM) de Fideltour es más que un CRM: ofrece un conjunto completo de herramientas de automatización de marketing para atraer a tus huéspedes y generar venta cruzada.


  • Data centralization
  • 360º Multi-Channel Vision
  • Automatic segmentation
Fideltour CRM

The ever-growing fast evolution in technology has allowed us to create solutions adapted to every need,at every moment. Fideltour is the solution designed by and for the hotel sector that allows centralized storage of customer knowledge in order to transform this information into effective marketing actions. It is a Guest Relations Manager (GRM) whose objective is to approach the final customer: attract him, learn about him, connect with him, listen to him, get him to repeat and share his experience with his peers. It is everything you need to organize, monitor and nurture relationships with your customers.


  • Centralization
  • Smart knowledge
  • Consolidation
Fideltour Marketing

Fideltour Marketing is specially designed to save you time and resources, automate your campaigns and measure your return on investment.


  • Automated campaigns
  • Return on investment monitoring (ROI)
  • Custom templates
Fideltour Reviews

Fideltour Reviews allows you to detect incidences occurring both during the customer's stay and after it.


  • Improve your customer's experience
  • Improve your online reputation
  • Real-time warnings
Fideltour Loyalty

Fideltour Loyalty offers a reward system which allows you to build loyalty and encourages your customers to repeat their experience with you.


  • Linked data
  • 360º experience
  • Customize and segment

+ 500k

nuevos contactos

+ 700 tags

de experiencias de huéspedes segmentadas

+ 450k€

en clientes facturados por venta directa

+ 400k

encuestas positivas

Boost your direct sales

Do not worry if you already have an implemented module Fideltour integrates with the main sector's tools and suppliers

Start now

Aviso de cookies
Continue We inform you that we use our own and third-party cookies to offer you a Best service, according to your browsing habits and pick upstatistical information. If you continue browsing, we consider that you accept its use. You can check our cookies policy.