Individually powerful, infallible as a whole.
Fideltour is pieced together by modules specialized in marketing, sales and customer loyalty. All this is possible thanks to the knowledge-management. Each module available is an excellent solution on its own but, when linked together, they become the best integral solution.
The raging discussion over how to classify customers is more intense than ever. Understanding who your customers are and customizing your communications with them drastically improves loyalty and retention.
Fideltour's Guest Relationship Management (GRM) solutions are far more than a standard CRM: they offer a complete set of marketing automation tools to attract your guests and generate cross-selling possibilities.
- Data centralization
- 360º Multi-Channel Vision
- Automatic segmentation
The ever-growing fast evolution in technology has allowed us to create solutions adapted to every need,at every moment. Fideltour is the solution designed by and for the hotel sector that allows centralized storage of customer knowledge in order to transform this information into effective marketing actions. It is a Guest Relations Manager (GRM) whose objective is to approach the final customer: attract him, learn about him, connect with him, listen to him, get him to repeat and share his experience with his peers. It is everything you need to organize, monitor and nurture relationships with your customers.
- Smart knowledge
Fideltour Marketing is specially designed to save you time and resources, automate your campaigns and measure your return on investment.
- Automated campaigns
- Return on investment monitoring (ROI)
- Custom templates
Fideltour Reviews allows you to detect incidences occurring both during the customer's stay and after it.
- Improve your customer's experience
- Improve your online reputation
- Real-time warnings
Fideltour Loyalty offers a reward system which allows you to build loyalty and encourages your customers to repeat their experience with you.
- Linked data
- 360º experience
- Customize and segment