Take your customer marketing to a higher level

Be part of Fideltour

As a Fideltour partner, you’ll earn commissions and be able to provide an enhanced service to your client.

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A joint effort

If you are a marketing agency and you’re unable to boost your hotel clients’ direct bookings, we understand what’s going wrong.

Boost KPIs

Easily increase your client's KPIs with straightforward strategies.

Marketing made simplier

Once the data is centralised, create specific email marketing campaigns and... let the magic begin!

A tailored plan

Whether you’re a marketing agency, consultancy, revenue agency, or a software distributor, you can collaborate with Fideltour and offer our services through your platform.

I am an

Agency

If your clients are hotels and their main goal is to obtain bookings through the direct channel.
I'm interested

I am looking for...

  • Offering an amplified service
  • Boost ROI
  • Increase direct channel bookings
  • Continuous income
  • Protection against competitors

I am a

Supplier

Get a solution that makes you stand out and generates consistent financial income.
I'm interested

If you are looking for...

  • Stand out from competitors
  • A customised WiFi login
  • A recurrent source of income
  • ROI control
  • Independence from distributors

Frequently asked...

This may be the first time you meet a specialised hotel CRM – questions may arise.

It is all advantages

What benefits does my client get?

If you decide to partner with Fideltour your client will get an exceptional and much more complete service; you will increase direct channel bookings and get a segmented database of your guests.

What benefits do I get as a member of the program?

For being a Fideltour partner and offering an extra service you will receive a quarterly commission for each new sale generated, you will improve your business KPIs, we will include you in our Marketplace and you will enjoy exclusive promotions and events to attract more customers.

What benefits does Fideltour get?

We will be happy because we will have a new customer: you. Or even more, depending on how many hotels you get. In fact, it's a win-win situation.

Do I need to manage billing, implementation of Fideltour, and support for my referrals?

No! We just hope that you manage to attract new customers to Fideltour by promoting our products and services. The contractual, administrative, implementation and support management is in the hands of Fideltour.

References and commissions

Who can I refer?

You can refer anyone who is not an existing Fideltour customer under a payment plan. Please note that a Fideltour customer must be a hotel establishment, regardless of size, so other types of accommodation, whether tourist or not - holiday homes, restaurants and other types of businesses do not fit the Fideltour model - are not eligible to be Fideltour customers.

How much can I earn in commission?

For each qualifying sale you generate, you can earn 10% of the gross amount Fideltour receives for the sale in the subsequent 12 months, provided the referred customer maintains their contract with Fideltour for at least 90 days. You will not be eligible to earn commission on any subsequent purchases of other Fideltour services that the customer purchases. A qualified sale is considered to be the first purchase made by the referred company that meets the following criteria: - The prospect registered within 90 days of the first click of the affiliate link. - A qualified sale takes place within 90 days of registration. - The referred company is not an existing paying customer of Fideltour. Example: If your referral, who is not an existing Fideltour customer, makes a purchase of product A and stays with Fideltour for 90 days, you will receive 10% of the profit Fideltour makes from the purchase for the first 12 months. If the same referral buys product B afterwards, you will not receive commission on product B.

Will I receive a commission for every product a referred client buys?

No, you will not be eligible to receive commission for subsequent purchases (e.g. cross-sell) made by the same customer.

When will I earn commissions? What happens if the client cancels?

You will earn your commission on each qualified sale after the referral remains a Fideltour customer for 90 days. Commission will be paid to you at the end of each calendar quarter as long as the customer remains in good standing. The amount paid each quarter will be based on the payment plan chosen by the customer: - If a qualifying sale customer opts to have an annual subscription plan, you will be eligible to receive the commission amount for the entire year. - If a qualifying sale customer opts for a monthly subscription plan, you will be eligible to receive the monthly commission fees within each quarter for a period of one year from the date of the qualifying sale and after the first 90 days of your referral as a Fideltour customer. Note: if the customer switches to a free plan or terminates their subscription within the one-year period, the commission will only cover up to the date the customer cancels or downgrades their plan.

What if my referral downgrades their plan?

- If a Qualifying Sale customer on a monthly subscription drops their plan or terminates their subscription within the first year, the commission will only cover up to the date the customer cancels or downgrades their plan. - If a qualifying sale customer is on an annual subscription plan, you will be eligible to receive commission for the entire year.

Will I earn recurring commissions from referred clients?

No. The commission will only cover the profit made during the first 12 months after the first qualifying purchase of any Fideltour product made through your affiliate link.

Is there a limit to the number of clients I can refer or the amount I can earn with this program?

There is no limit to the number of clients you can refer or the amount you can earn from this program. We encourage you to bring in as many referrals as you can.

Is there a minimum sales requirement?

A minimum of one referred customer is required for each year of the contract in order to give continuity to the contract year after year. Failure to meet this minimum requirement will result in the annual non-renewal of the partnership agreement between the Affiliate and Fideltour.

How can I track my earnings?

You will soon have an Affiliate dashboard at your disposal to consult all the information about the commissions you have earned. In the meantime, you can send your query to the Fideltour administrative team at admin@fideltour.com.

My referred client is looking for a discount to purchase the product.

As a member of the Fideltour Affiliate Program you will be able to enjoy co-marketing actions with us that will allow you to offer exclusive discounts and promotions for your customers. These actions will be defined by the commercial team of Fideltour and you will be notified to decide if you choose to participate in the promotion.

Affiliate Support

As a Fideltour Affiliate, am I alone in this venture?

Not at all! We put our marketing team at your disposal to help you spread the word about our products and services through various co-marketing actions, as well as providing content packages that you can use in your day-to-day work. In addition, our collaboration will come hand in hand with the assignment of a Fideltour sales representative who will work hand in hand with you to manage the leads you generate.

What kind of co-marketing actions can we perform together?

It depends on several factors and on Fideltour's commercial strategy at a given moment in time. Some examples of joint marketing include the management and dissemination of events, either face-to-face or digital, the launch of specific commercial campaigns, among others. You can consult our marketing team at any time to find out what options are available to you. A qualified sale is considered as the first purchase made by the referred company that meets the following criteria: - The prospect registered within 90 days of the first click on the affiliate link. - A qualified sale takes place within 90 days of registration. - The referred company is not an existing paying customer of Fideltour. Example: If your referral, who is not an existing Fideltour customer, makes a purchase of product A and stays with Fideltour for 90 days, you will receive 10% of the profit Fideltour makes from the purchase for the first 12 months. If the same referral buys product B afterwards, you will not receive commission on product B.

Will I have any materials to help me with client prospecting?

All members of the Fideltour Affiliate Programme have access to the Affiliate Kit, a set of documents and graphics that you are free to use to spread the word about using Fideltour. This kit is composed of business presentations, success stories, infographics and other graphic materials.

What synergies exist as an affiliate with Fideltour's sales team?

Every member of the Fideltour Affiliate Programme has a Fideltour sales representative assigned to them by default. This means that you will always have direct contact with a specific person with whom you will build a relationship of trust and help each other to achieve the ultimate goal of attracting as many new customers as possible. Your representative's job will be to continue your prospecting work by scheduling product demonstrations and closing sales for the potential customers you bring to them. The affiliate is not expected to carry out all the commercial management autonomously and integrally, but rather to rely on their assigned sales representative to join forces and thus generate better results.