Loyalty for hotels

Fideltour Rewards increase your repeat rate with a customised loyalty program for hotels by categories.

Boost your average ticket

Create up-selling and cross-selling communications to increase your average ticket value.

Guest portal on your website

Your hotel loyalty club's guest portal is hosted on your own website.

Cut down on commisions

Reward your guest's loyalty and offer them the best experience through the direct channel.

Loyal means profitable

Our Rewards program aims to simplify your loyalty process to generate more repeating customers.

Exclusive referral program

Encourage your guests to share points with their favourite people and enjoy a unique experience at your hotel.

Gifts, offers and experiences

Reward your most loyal customers with the privileges you deem appropriate and cross-sell.

Boost sales differently

Built loyalty among your customers and increase direct sales to avoid dependence on external companies.

No Apps nor downloads

For customer convenience and ease of use, Rewards is a landing page within your website. Easy, fast and user friendly.

Frequently asked...

This may be the first time you meet a specialised hotel CRM – questions may arise.

Why do I need a loyalty program?

Studies agree that loyal customers spend more and are more profitable. Our Rewards program aims to facilitate your loyalty process to increase the number of repeat customers.

Is it an APP?

No. Loyalty is presented as a points management landing page within your website.

What opportunities does the hotel loyalty program offer?

In addition to building customer loyalty and converting them into repeat customers, Fideltour helps guests increase their spending and increases hotels' direct sales, reducing the need to rely on external companies.

How do the other modules integrate with the hotel loyalty program?

Rewards is designed to be combined with the other modules for an optimal experience. For example, you can offer personalised loyalty programmes through the Marketing module based on the user's interests and tastes - the possibilities are endless!

Loyalty starts here

Stop relying on comissioned channels and build customer loyalty and unique experience through direct selling.