The genuine value of your guest
Evaluate the effectivity of your actions by knowing the ‘contact value’ and how guests perceive their experience in your hotel.
Fideltour’s CRM for hotels will unveil your ideal guest to offer them a unique experience. Forget about OTAs and tour operators and get to know your customer.
Fideltour connects to your PMS, booking engine or WiFi to get a complete overview of the data.
Use your segments, evaluate their effectivity and calculate the impact on sales.
Segment your clients based on their behaviour on websites and social media.
With Fideltour’s CRM for hotels, you can get to know your guest and offer what others cannot: a completely personalised experience.
Fideltour enables you to target the perfect customer and optimise the performance of your database.
Turn data into effective strategies that boost your direct sales without wasting time.
Evaluate the effectivity of your actions by knowing the ‘contact value’ and how guests perceive their experience in your hotel.
Fideltour enhances your marketing actions by segmenting the database by the customers’ behaviour, demographics and interests.
This may be the first time you meet a specialised hotel CRM – questions may arise.
Fideltour offers various options in a single platform. The main goal is to gather quality information from your guests. Then, you will have different modules specifically designed to create marketing strategies that increase your hotel's direct sales.
Fideltour is GDPR-compliant. You are protected and your customer is safe.
Fideltour CRM for hotels makes it easier for you to know all the guests that visit your hotel, analyse trends within your customer network and analyse and increase the value of commerce thanks to the storage of a centralised and segmented database. This information will allow you to sell more and better.
Unlike other CRMs, Fildetour does not only segment by age, gender or location, but also uses psychographic segmentation to know the customer by traits such as personality, lifestyle, hobbies and values, both automatically (by the user's own actions) and manually, by the hotel staff.
Increase direct sales by segmenting and personalising all your communications.
Maximise your web conversion by automating personalized campaigns
Optimise your online reputation with hotel satisfaction surveys
Centralise your database by connecting your data sources
Grow your database through your WiFi network
Raise the return rate with personalized category loyalty
Schedule and automate all your social networks in your CRM
Boost your Guest Experience with automated processes
Create customisable landing pages and forms
Now you know how Fideltour works – make it work for you.
Use your data to get more sales. An onboarding specialist is here to help you get started.
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