Your most direct customer

Fideltour is the all-in-one solution to increase your hotel’s direct sales. We have gone from being the best CRM of 2024 to becoming the first hotel CDP. Capture and activate the anonymous data that lands on your platform and build loyalty with a 360º approach.

Your most direct customer

Connect with your guest

Stay in touch before, during, and after their stay, and create a connection that makes them feel valued.

Understand their needs

Knowing your guest’s needs will turn their stay from ordinary to exceptional.

Build customer loyalty

Get them to choose you again with personalized service and communications delivered at the right moment.

Increases productivity

Fideltour CRM helps you identify your buyer persona, maximizing data performance, increasing guest loyalty, and boosting revenue.

Why choose Fideltour’s CRM over any other?

Fideltour offers several solutions within a single platform. The main goal is to collect high-quality information from your guests. Then, you can use different modules specifically designed to create marketing strategies that will help you increase your hotel’s direct sales.

Do we comply with the GDPR?

Fideltour complies with the EU GDPR, collecting data with consent and allowing easy unsubscribing. You’re protected.

What does the CRM bring to your hotel?

Fideltour CRM analyzes and increases your hotel’s commercial value by segmenting and centralizing data to help you sell more and sell better.

processed

0 M€

saved compared to OTAs

0 M€

acquisition cost in just 3 years

< 0 %

Intelligent investment

For us, Fideltour has strengthened our customer loyalty by allowing us to understand their preferences and send segmented newsletters. Its user-friendly interface has improved our team’s efficiency, and without a doubt, I would recommend Fideltour to optimize customer communication and provide them with high-quality, personalized service.

At Universal Beach Hotels, we consider communication and our relationship with guests to be essential. For this reason, we see Fideltour as a useful and efficient tool. We particularly value its intuitive interface, customization capabilities, close technical support, and customer service, as well as the platform’s ongoing development. We trust that we will continue improving the platform’s usability together, and we are excited about implementing the new modules that Fideltour is currently developing.

Without a doubt, Fideltour’s platform is completely user-friendly — easy to use and very intuitive. You can even explore and discover new features almost effortlessly. We’re very happy with Fideltour and their support; whenever we’ve needed it, it has been quick and efficient. And what can we say about their team? Wonderful. It’s true that our commercial strategy has meant we haven’t fully taken advantage of it yet, but we will get there. We really like the automated campaigns — you can practically forget about them and they just keep working. Without a doubt, having a CRM in today’s digital age is a fundamental part of any hotel chain.

Intelligent investment

Boost your sales

Fideltour is the all-in-one solution your hotel needs. We are a specialized hotel CRM with tools designed to boost your direct sales and help you regain control of your business. Minimize your dependence on OTAs and maximize your revenue.

Centralize and enrich your database

Automate your marketing strategy

Enhance your actions with integrations.

Play

Boost your sales

Centralize and enrich your database

Automate your marketing strategy

Enhance your actions with integrations.

Play

Fideltour at a glance

Are you getting in?

Now that you understand what loyalty is all about, it’s time to apply it to your guests. Here’s how you can take off and become the destination everyone wants to return to.

Fideltour S.L. has participated in the ICEX-Next Export Initiation Program, and has had the support of ICEX, as well as the co-financing of European ERDF Funds, having contributed to the economic growth of this company, its region and Spain as a whole.