Start using CRM for hotels
Get to know, segment and retain your guests from a single place. Centralize information, automate tasks and personalize each communication to increase recurrence and direct sales.
Get to know, segment and retain your guests from a single place. Centralize information, automate tasks and personalize each communication to increase recurrence and direct sales.
Get to know, segment and retain your guests from a single place. Centralize information, automate tasks and personalize each communication to increase recurrence and direct sales.
All the guest's information in a single file, always up to date
Live audiences by behavior, interests, language, or length of stay
Marketing, sales and customer service working on the same data
Fideltour’s CRM brings together contact, bookings, interactions and preferences to understand each guest and communicate with relevance at all stages of the journey.
Import or synchronize from PMS, engine and Wi-Fi. Access complete records with history, campaigns, tags and subscription status. All in real time.
Create dynamic segments by demographic, stay, behavioral or value criteria. Launch targeted and automated campaigns.
Capture interests from web browsing and clicks (spa, golf, gastronomy, etc.) to personalize offers and content.
Unify flows between marketing, sales and support. Send transactional and marketing communications with configurable senders and languages.
Fideltour’s CRM brings together contact, bookings, interactions and preferences to understand each guest and communicate with relevance at all stages of the journey.
Import or synchronize from PMS, engine and Wi-Fi. Access complete records with history, campaigns, tags and subscription status. All in real time.
Create dynamic segments by demographic, stay, behavioral or value criteria. Launch targeted and automated campaigns.
Capture interests from web browsing and clicks (spa, golf, gastronomy, etc.) to personalize offers and content.
Unify flows between marketing, sales and support. Send transactional and marketing communications with configurable senders and languages.
Automate messages and tasks at each stage (booking, pre-stay, during, post-stay) to avoid missed opportunities.
CRM works in a unified way with CDP, Campaigns, Automation, Rewards and Reporting. Same data, across the entire ecosystem.
Use customer knowledge to increase recurrence, average ticket and lifetime value.
Centralize, personalize and measure the impact of your communications with a hotel CRM built for loyalty.
Centralize, personalize and measure the impact of your communications with a hotel CRM built for loyalty.
Activate the module and connect your sources (PMS, engine, Wi-Fi) via Connect.
You can do it massively with a template or by integrations. Control of duplicates and partial updates.
Language, country, dates of stay, web interests, value, subscription, behavior and more.
Yes, CRM is the operational core of Campaigns, Automation, Rewards and CDP.
Centralize your data, get to know your guests better and build lasting relationships with Fideltour CRM.
Turn information into real loyalty.
