Hotel CDP: 360º hotel loyalty on a flat-rate plan
All the modules of the loyalty ladder, a single price per room, and a clear way to activate guest data across the entire guest lifecycle.
All the modules of the loyalty ladder, a single price per room, and a clear way to activate guest data across the entire guest lifecycle.
All the modules of the loyalty ladder, a single price per room, and a clear way to activate guest data across the entire guest lifecycle.
Hotels generate data constantly, but most of it is never turned into real value. Part of that data remains anonymous and is lost, identified data is fragmented across systems, and loyalty turns into isolated actions with no continuity.
The result is a weak guest relationship, lower repeat business, and an excessive dependence on intermediaries. It’s not a lack of information—it’s the lack of a model that enables data to be activated in a consistent and continuous way.
Hotels generate data constantly, but most of it is never turned into real value. Part of that data remains anonymous and is lost, identified data is fragmented across systems, and loyalty turns into isolated actions with no continuity.
The result is a weak guest relationship, lower repeat business, and an excessive dependence on intermediaries. It’s not a lack of information—it’s the lack of a model that enables data to be activated in a consistent and continuous way.
Every step adds value. Every stage sets up the next.
Fideltour CDP gives you access to the entire loyalty ladder, with no limitations or partial decisions.
Every step adds value. Every stage sets up the next.
Fideltour CDP gives you access to the entire loyalty ladder, with no limitations or partial decisions.
Fideltour CDP is a flat-rate, per-room solution that includes all the modules of the Fideltour ecosystem and enables hotels to manage loyalty in a holistic way, from the first contact to repeat stays.
It’s not about buying isolated pieces or trying to anticipate what you’ll need a year from now. It’s about having the complete system and activating it progressively, based on the strategy and maturity of each hotel or hotel group.
Fideltour CDP is a flat-rate, per-room solution that includes all the modules of the Fideltour ecosystem and enables hotels to manage loyalty in a holistic way, from the first contact to repeat stays.
It’s not about buying isolated pieces or trying to anticipate what you’ll need a year from now. It’s about having the complete system and activating it progressively, based on the strategy and maturity of each hotel or hotel group.
A hotel CDP is a platform that enables guest data to be unified and activated across the entire guest lifecycle, from anonymous data capture to loyalty and repeat business.
In Fideltour’s case, the CDP is not conceived as a standalone tool, but as the core of the Loyalty Ladder: a system that connects data, channels, and automations to turn stays into long-term relationships, under a flat-rate, per-room pricing model.
With Fideltour CDP, you work on a unified foundation that centralizes guest data, enables meaningful segmentation, activates personalized communications, and automates actions across the entire guest lifecycle.
Everything happens within a single platform, with a shared logic and without relying on isolated modules that don’t communicate with each other.
Fideltour CDP includes full access to Fideltour’s Loyalty Ladder, with all its modules and capabilities available from a single platform.
This makes it possible to work progressively on data capture, guest identification, multichannel activation, automations, and loyalty—without having to purchase separate components.
Fideltour CDP allows you to start where it has the greatest impact on your business: pre-stay personalization, automated upselling, post-stay communication, or reactivating guests who were no longer returning.
The platform adapts to your operations and priorities, allowing you to evolve your loyalty strategy without reworking processes or changing tools.
Loyalty shouldn’t depend on how many modules you purchase, but on how far you want to go. That’s why Fideltour CDP is structured as a flat-rate, per-room model.
This model allows you to grow without penalties, simplifies internal decision-making, and aligns costs with the hotel’s real capacity. As your strategy evolves, the system is already prepared to grow with you.
The Fideltour CDP model is based on a flat rate per room, allowing hotels to scale their loyalty strategy without usage penalties, module limits, or database growth restrictions.
The cost is aligned with the hotel’s real capacity and remains stable even as the strategy evolves.
Fideltour integrates with the leading systems in the hotel ecosystem and enables a progressive rollout, without excessive reliance on internal technical resources.
The first use cases can be activated within weeks, without needing to have everything defined from the start. Loyalty stops being an endless project and becomes a continuous practice.
Fideltour CDP includes email marketing as a communication channel within the flat-rate plan.
Communications through channels other than email (such as WhatsApp, SMS, or other conversational channels) are managed through a credit-based system, allowing usage and volume to be adapted to the real operational needs of each hotel or hotel group.
This model ensures multichannel flexibility without breaking the flat-rate logic or penalizing the growth of your strategy.
A hotel CDP is a platform that enables guest data to be unified and activated across the entire guest lifecycle, from anonymous data capture to loyalty and repeat business.
In Fideltour’s case, the CDP is not conceived as a standalone tool, but as the core of the Loyalty Ladder: a system that connects data, channels, and automations to turn stays into long-term relationships, under a flat-rate, per-room pricing model.
With Fideltour CDP, you work on a unified foundation that centralizes guest data, enables meaningful segmentation, activates personalized communications, and automates actions across the entire guest lifecycle.
Everything happens within a single platform, with a shared logic and without relying on isolated modules that don’t communicate with each other.
Fideltour CDP includes full access to Fideltour’s Loyalty Ladder, with all its modules and capabilities available from a single platform.
This makes it possible to work progressively on data capture, guest identification, multichannel activation, automations, and loyalty—without having to purchase separate components.
Fideltour CDP allows you to start where it has the greatest impact on your business: pre-stay personalization, automated upselling, post-stay communication, or reactivating guests who were no longer returning.
The platform adapts to your operations and priorities, allowing you to evolve your loyalty strategy without reworking processes or changing tools.
Loyalty shouldn’t depend on how many modules you purchase, but on how far you want to go. That’s why Fideltour CDP is structured as a flat-rate, per-room model.
This model allows you to grow without penalties, simplifies internal decision-making, and aligns costs with the hotel’s real capacity. As your strategy evolves, the system is already prepared to grow with you.
The Fideltour CDP model is based on a flat rate per room, allowing hotels to scale their loyalty strategy without usage penalties, module limits, or database growth restrictions.
The cost is aligned with the hotel’s real capacity and remains stable even as the strategy evolves.
Fideltour integrates with the leading systems in the hotel ecosystem and enables a progressive rollout, without excessive reliance on internal technical resources.
The first use cases can be activated within weeks, without needing to have everything defined from the start. Loyalty stops being an endless project and becomes a continuous practice.
Fideltour CDP includes email marketing as a communication channel within the flat-rate plan.
Communications through channels other than email (such as WhatsApp, SMS, or other conversational channels) are managed through a credit-based system, allowing usage and volume to be adapted to the real operational needs of each hotel or hotel group.
Este modelo garantiza flexibilidad en la multicanalidad sin romper la lógica de tarifa plana ni penalizar el crecimiento de la estrategia.
The CDP constantly updates the data so your campaigns can react in real time.
All actionable data flows seamlessly across all the modules included in Fideltour CDP.
Use centralized data to increase recurrence, average ticket value, and guest lifetime value.
You know how important it is to have centralized data. Now turn it into unique experiences and profitable strategies with Fideltour CDP.
You know how important it is to have centralized data. Now turn it into unique experiences and profitable strategies with Fideltour CDP.
Centralize, activate, and analyze all your guest information from a single hotel platform.
Centralize, activate, and analyze all your guest information from a single hotel platform.
