Real-time identification
Discover who visits your website and stop working in the dark.
Data Intelligence · Identity
Start using Fideltour Identity.
Turn anonymous website visitors into identified profiles within your CRM. Transform uncertainty into valuable data to capture and build loyalty better.
Enriched data in the CRM
Every visitor becomes a profile with useful information.
More qualified leads
Optimise campaigns and segmentation with real contacts, not impressions.
Why it matters
What changes when your data lives in the CDP.
Identification of anonymous users
Detect and record who is behind each visit to your website, respecting consent.
Automatic profile creation
Every identified user becomes a contact within the CRM, ready to activate.
An always-enriched contact record
Store behaviours, sources and preferences to activate relevant campaigns.
Native integration in Fideltour
Connect Identity with Campaigns, Automation and Sales B2B for a 360º view.
In concrete terms
What the hotel team takes away.
Immediate 24/7 response
Capture leads continuously, even when your team is offline.
Native integration in Fideltour
Manage every profile from the CRM with no external tools or syncs.
Grow your base of potential customers
Turn visits into real contacts to drive acquisition and sales.
See it in action
Identity in under two minutes.
Data Intelligence
Modules that integrate with this one
A single identity per guest, dynamic segmentation and prediction to decide with hotelier judgement.
- See moduleData Intelligence
CRM
A 360º guest profile: stay history, spend and treatment.
- See moduleData Intelligence
Sales B2B
Manage corporate accounts, agencies and groups from the same source of truth.
- See moduleData Intelligence
Reviews
Reputation, NPS and in-stay feedback to act before the public review.
Got a question?
Frequently asked questions
The countdown
Context isn't switched on. It accumulates.
Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.
