What types of surveys can I create?

Pre-stay, in-stay and post-stay surveys, fully customisable by language and guest type.

Can they be sent automatically?

Yes. They integrate with your CRM or PMS to launch automatically on the configured dates.

What happens if I get a bad rating?

You can set up immediate alerts that notify the responsible team to act at once, before the review goes public.

Can I see results by hotel or chain?

Yes. The analytics panel lets you filter by property, language, survey type or date range.

Data Intelligence · Reviews

Start using surveys for hotels.

Measure your guests' satisfaction and improve their experience with every stay. With Fideltour Reviews, you automate pre-, in- and post-stay surveys to capture real feedback and act in time.

Request a free DEMO See the platform

View of the Reviews module in the Fideltour CDP for hotels

Automated feedback

Automatic ratings by email or WhatsApp, with no manual intervention.

Smart alerts

Immediate notifications for critical ratings — act within seconds.

Reputation analysis

Spot patterns and trends for continuous improvement of the experience.

Why it matters

What changes when your data lives in the CDP.

Pillar · 01Forms · adaptive

Create personalised surveys

Flexible, multilingual forms tailored to each guest profile. Combine open questions, star ratings and conditional logic.

Pillar · 02Trigger · pre/in/post

Automate your sends

Automatic surveys at key moments: pre-stay, during or post-stay. A steady flow of real feedback.

Pillar · 03Alerts · live

Detect issues in real time

Immediate alerts for critical ratings or negative comments. Act instantly with personalised responses.

Pillar · 04NPS · dashboards

Analyse results and improve processes

Advanced dashboards with satisfaction metrics, trends over time and comparisons by hotel or brand.

In concrete terms

What the hotel team takes away.

Immediate response 24/7

Receive automatic alerts and react to incidents at any time, improving guest perception and loyalty.

Native integration in Fideltour

Surveys connect with CRM, Automation and Campaigns, ensuring full traceability.

Boost your reputation

Turn every review into an opportunity to improve — act fast and strengthen your brand.

See it in action

Reviews in under two minutes.

Data Intelligence

Modules that integrate with this one

A single identity per guest, dynamic segmentation and prediction to decide with hotelier judgement.

Got a question?

Frequently asked questions

The countdown

Context isn't switched on. It accumulates.

Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.

Get started now

Equipo de Fideltour atendiendo a un cliente