+22% average open rate
The most proven and effective channel in hospitality.
Multichannel · Email
Start using email for hotels.
Connect with your guests through the most versatile channel: personalised and transactional email campaigns at every phase of the stay.
Advanced segmentation
Personalise by booking, language, stay or preferences.
Multichannel automation
Embed emails in your journeys alongside WhatsApp, SMS or Web Push.
Why it matters
What changes when your data lives in the CDP.
Commercial and transactional campaigns
Promotions, newsletters, booking confirmations and post-stay surveys from the same engine.
Drag & drop visual editor
Design attractive, responsive emails with no technical knowledge.
An always-enriched contact profile
Every open, click or conversion is logged in the CRM to refine segmentation.
Native integration in Fideltour
Combine email campaigns with WhatsApp, SMS or Web Push from a single dashboard.
In concrete terms
How Fideltour improves your hotel's operations and data.
Instant 24/7 response
Automate confirmations, reminders and key communications in real time.
Native integration in Fideltour
Manage sends, metrics and segmentations from a single ecosystem.
Grow your direct bookings
Optimise ratios with A/B testing, dynamic segmentation and advanced personalisation.
How a real hotel uses it
Hotel urbano · centralizar para escalar
Hotel urbano busca centralizar: éxito gracias a un CRM hotelero
Crecer es un buen indicador de que tu negocio funciona — pero puedes perder ingresos si no sabes cómo organizar los datos del huésped.
Read the full caseVenta directa
+57%
Crecimiento del canal propio tras unificar el dato.
Multicanalidad
Modules that integrate with this one
One living conversation per guest, consistent across every channel without losing context.
- See moduleMulticanalidad
Whatsapp
Official verified conversation for confirmations, support and opt-in campaigns.
- See moduleMulticanalidad
SMS
Confirmations and critical alerts with a >95% open rate in minutes.
- See moduleMulticanalidad
Web Push
Notifications from your site to recover abandonments and promote offers.
Got a question?
Frequently asked questions
Your next guest is out there — can you recognise them?
Fideltour turns signals, behaviour and interactions into context, so you can understand their intent and act before you lose the opportunity.
