99% open rate
The most effective channel for fast and urgent communications.
Multichannel · WhatsApp
Start using WhatsApp for hotels.
Reach your guest where they are always available. WhatsApp is the new way to converse with your guests before, during and after their stay.
+25% direct bookings
Hotels that adopt WhatsApp increase bookings through personalisation and immediacy.
Build customer loyalty
Personalised service and communications sent at the right moment.
Why it matters
What changes when your data lives in the CDP.
Business profile and API connection
A single number, visible branding and a connection to the official API to automate actions and collect all guest data.
Multimedia campaigns
Image, video, PDF, GIFs, calls to action, links and buttons to guide the guest wherever you prefer.
An always-updated contact profile
Conversation actions are logged in the guest profile for better segmentation.
Integration with Automation
WhatsApp fits into automated pre-, in- and post-stay flows without switching tools.
In concrete terms
What the hotel team takes away.
Instant 24/7 response
Automation reduces wait times and builds guest trust.
Native integration in Fideltour
No switching between apps: WhatsApp integrates into Fideltour and guest data stays in the contact profile.
Increase ARR
Use the channel guests use most to offer personalised deals during the stay and improve the upsell ratio.
See it in action
WhatsApp in under two minutes.
Multicanalidad
Modules that integrate with this one
One living conversation per guest, consistent across every channel without losing context.
- See moduleMulticanalidad
Email
Newsletters, transactional and campaigns with your domain, design and deliverability.
- See moduleMulticanalidad
SMS
Confirmations and critical alerts with a >95% open rate in minutes.
- See moduleMulticanalidad
Web Push
Notifications from your site to recover abandonments and promote offers.
Got a question?
Frequently asked questions
The countdown
Context isn't switched on. It accumulates.
Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.
