99% open rate
The most effective channel for fast and urgent communications.
Multichannel · WhatsApp
Start using WhatsApp for hotels.
Reach your guest where they are always available. WhatsApp is the new way to converse with your guests before, during and after their stay.
+25% direct bookings
Hotels that adopt WhatsApp increase bookings through personalisation and immediacy.
Build customer loyalty
Personalised service and communications sent at the right moment.
Why it matters
What changes when your data lives in the CDP.
Business profile and API connection
A single number, visible branding and a connection to the official API to automate actions and collect all guest data.
Multimedia campaigns
Image, video, PDF, GIFs, calls to action, links and buttons to guide the guest wherever you prefer.
An always-updated contact profile
Conversation actions are logged in the guest profile for better segmentation.
Integration with Automation
WhatsApp fits into automated pre-, in- and post-stay flows without switching tools.
See it in action
WhatsApp in under two minutes.
In concrete terms
How Fideltour improves your hotel's operations and data.
Instant 24/7 response
Automation reduces wait times and builds guest trust.
Native integration in Fideltour
No switching between apps: WhatsApp integrates into Fideltour and guest data stays in the contact profile.
Increase ARR
Use the channel guests use most to offer personalised deals during the stay and improve the upsell ratio.
Multicanalidad
Modules that integrate with this one
One living conversation per guest, consistent across every channel without losing context.
- See moduleMulticanalidad
Email
Newsletters, transactional and campaigns with your domain, design and deliverability.
- See moduleMulticanalidad
SMS
Confirmations and critical alerts with a >95% open rate in minutes.
- See moduleMulticanalidad
Web Push
Notifications from your site to recover abandonments and promote offers.
Got a question?
Frequently asked questions
Your next guest is out there — can you recognise them?
Fideltour turns signals, behaviour and interactions into context, so you can understand their intent and act before you lose the opportunity.
