98% open rate
Over 98% of SMS are opened within the first 3 minutes.
Multichannel · SMS
SMS for hotels: communicate better.
Reach your guest in the place they always are: their phone. With personalised SMS throughout the entire guest journey, you strengthen the relationship, build closeness and turn every stay into a new opportunity.
Automate the essentials
Check-in, surveys, upsells, promotions or review requests.
Always available
Works without an internet connection, extending reach anywhere.
Why it matters
What changes when your data lives in the CDP.
Strengthen loyalty
75% of guests prefer to receive personalised offers by SMS.
High conversion
SMS marketing reaches conversion rates of up to 45%, far above email.
Native integration in Fideltour
Guest data is stored in their contact profile, feeding segments.
Pre, in and post-stay automation
Messages triggered by event or behaviour, with no manual day-to-day tasks.
See it in action
SMS in under two minutes.
In concrete terms
How Fideltour improves your hotel's operations and data.
Reduce cancellations
Drive direct bookings with strategic reminders and proactive messages.
Fill rooms
Urgent promotions that generate fast, effective occupancy.
Boost reputation
Surveys and reviews that multiply the hotel's online visibility.
Multicanalidad
Modules that integrate with this one
One living conversation per guest, consistent across every channel without losing context.
- See moduleMulticanalidad
Email
Newsletters, transactional and campaigns with your domain, design and deliverability.
- See moduleMulticanalidad
Whatsapp
Official verified conversation for confirmations, support and opt-in campaigns.
- See moduleMulticanalidad
Web Push
Notifications from your site to recover abandonments and promote offers.
Got a question?
Frequently asked questions
Your next guest is out there — can you recognise them?
Fideltour turns signals, behaviour and interactions into context, so you can understand their intent and act before you lose the opportunity.
