Can I create my own loyalty programme?

Yes. You can design a complete club with tiers, points and benefits, or connect an external one if it already exists.

How are points accrued?

By nights, spend, sign-up, birthdays, surveys or other configurable actions via rules.

Can guests see their points?

Yes, through the Guest Portal where they check balance, tier and available rewards.

Can communications be automated?

Completely. Welcome, tier upgrades or expiry are sent automatically from Automation.

Data Activation · Rewards

Fideltour Rewards: loyalty for hotels.

Create a digital rewards programme that turns your guests into repeat customers. Design tiers, benefits and rules — with no external licences or custom development.

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View of the Rewards module in the Fideltour CDP for hotels

Digital loyalty club

A fully personalised points and benefits programme.

Intelligent automation

Reward bookings, birthdays or surveys with no manual intervention.

360º integration

Connect loyalty with campaigns, CRM and real guest data.

Why it matters

What changes when your data lives in the CDP.

Pillar · 01Tiers · unlimited

Create your own loyalty club

Define membership tiers and personalised perks with Guest Portal included.

Pillar · 02Earn rules · live

Automate points accrual

Automatic rules by bookings, nights, spend or surveys — with no manual operation.

Pillar · 03Catalogue · custom

Manage benefits and products

Redeemable services: discounts, upgrades, exclusive experiences.

Pillar · 04Repeat-rate · measured

Analyse and improve your strategy

Performance dashboards and impact on repeat bookings.

In concrete terms

What the hotel team takes away.

Immediate response 24/7

Automatic alerts about rewards, tier upgrades or benefits about to expire.

Native integration in Fideltour

Connected with CRM, Campaigns and Automation for a unified view of your loyal customers.

Drive loyalty and revenue

Reward loyalty, increase repeat bookings and improve average revenue per stay.

See it in action

Rewards in under two minutes.

How a real hotel uses it

Cadena vacacional · centralizar para liderar

Una gran cadena hecha a sí misma: la historia de un grupo vacacional

Saber delegar tiene resultados extraordinarios. Y si delegas a un experto en tecnología hotelera, los problemas se reducen a cero.

Read the full case

Fuente de verdad

Datos centralizados para toda la cadena.

Data Activation

Modules that integrate with this one

Turns data into direct sales with flows that reduce dependence on OTAs.

Got a question?

Frequently asked questions

The countdown

Context isn't switched on. It accumulates.

Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.

Get started now

Equipo de Fideltour atendiendo a un cliente