Recognises without asking
The agent knows who they are before the first word: name, history, language and customer value.
Data Intelligence · Agents
An agent without context guesses. Yours doesn't.
Fideltour Agents puts a team of AI agents to work that recognises every guest, replies instantly on WhatsApp, web and phone, and sells through your direct channel. All of them fed by the same data: your CDP.
Answers with your truth
A knowledge base per chain and per hotel: your hours, your policies, your services. Not the internet's.
Learns continuously
Every conversation feeds data back into the CDP. The guest profile doesn't degrade: it gets richer.
Why it matters
What changes when your data lives in the CDP.
Context: the living context
Serves the guest's full picture to any channel or engine in real time: history, preferences, value and source channel.
Orchestrator: the coordination
Decides which agent acts, when and on which channel. Keeps conversational memory and applies frequency control so no guest gets duplicate outreach.
Concierge: the conversation
Handles and answers about your hotel on WhatsApp, web and phone, 24/7 and in any language. Escalates to your team when it doesn't know the answer.
SmartProfile: the profile intelligence
Reads the data continuously: detects affinities, behaviour changes and decides the best channel and moment for each guest.
Experiences: the incremental revenue
Transfers, dining, leisure, tickets and destination activities, proposed within the same conversation based on the guest's profile and stay. Revenue share: you monetise beyond the room without operating the catalogue yourself.
See it in action
Agents in under two minutes.
In concrete terms
How Fideltour improves your hotel's operations and data.
Fewer repeated questions at the front desk
Wifi, hours, parking, check-in: the agent resolves them instantly, 24/7. Your team only steps in when it truly matters.
Win direct sales and cut OTA commission
The agent answers with the direct-channel advantage applied to each guest's profile and closes the conversation on your website.
Profiles that enrich themselves
Every conversation leaves new data in the CDP. Your campaigns and segments improve without anyone maintaining them by hand.
Data Intelligence
Modules that integrate with this one
A single identity per guest, dynamic segmentation and prediction to decide with hotelier judgement.
- See moduleData Intelligence
CRM
A 360º guest profile: stay history, spend and treatment.
- See moduleData Intelligence
Sales B2B
Manage corporate accounts, agencies and groups from the same source of truth.
- See moduleData Intelligence
Identity
Unify guest, household and booking into a single persistent profile.
Got a question?
Frequently asked questions
Your next guest is out there — can you recognise them?
Fideltour turns signals, behaviour and interactions into context, so you can understand their intent and act before you lose the opportunity.
