Centralised conversations
Every interaction is recorded in the hotel's CRM.
Data Import · Chatbot
Integrate your chatbot with Fideltour.
Connect your chatbot to Fideltour and turn every conversation into actionable data inside the CRM. Centralise interactions, enrich guest profiles and activate personalised campaigns in real time.
Full automation
Cut response times and improve the guest experience.
Smart segmentation
Use chat data to activate relevant, timely campaigns.
Why it matters
What changes when your data lives in the CDP.
Automatic conversation import
Questions, answers and requests sync instantly with the CRM, feeding the guest record.
Compatibility with multiple providers
Integrations available with the hospitality sector's leading chatbots, without bespoke development.
Always-enriched contact record
Every interaction is linked to the guest's single profile to improve segmentation and personalisation.
Native integration in Fideltour
Connect conversations with Campaigns, Automation and Reporting for a 360° view of the guest.
In concrete terms
What the hotel team takes away.
Immediate response 24/7
Guarantee instant attention, reduce waiting times and capture intent before the booking.
No data silos
Avoid isolated tools: every conversation stays connected to the hotel ecosystem.
Boost loyalty
Turn every enquiry into an opportunity for a direct booking, upsell or guest recovery.
Data Import
Modules that integrate with this one
Ingests every hotel signal into a single source of truth, in real time, with no ETLs or copies between tools.
Got a question?
Frequently asked questions
The countdown
Context isn't switched on. It accumulates.
Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.
