Real-time ingestion
Reads bookings, stays and spend from your PMS and links them to the guest profile with no latency.
Data Import · PMS
Your PMS, connected to the hotel's CDP.
Fideltour ingests bookings, stays and spend from your PMS and turns them into a unified profile per guest. The foundation on which all activation is built.
Cross-property consolidation
If you run several hotels, every property converges into a single CDP with brand hierarchy.
Unified history
Every past stay travels to the CDP — the foundation for predicting the next booking.
Why it matters
What changes when your data lives in the CDP.
More profile, fewer silos
The PMS stops being an island. Each guest consolidates bookings, ADR, LOS, channel and spend into a single record you can query and export.
More identity, fewer duplicates
Matching rules that detect the same person even when they book with a different email, at different hotels or as both company and individual.
More segmentation, fewer spreadsheets
Dynamic audiences that recalculate based on stay date, segment, loyalty or spend history in F&B and spa.
More control, less dependence
Your data in your CDP — not in the PMS silo. The hotelier who masters the data masters direct sales against the OTAs.
In concrete terms
What the hotel team takes away.
GDPR by default
Granular consent and right to be forgotten propagated across every hotel system.
Multi-PMS without friction
The connector is already validated with the most widely used PMSs in Spain, Portugal, Mexico and Colombia.
Setup in weeks
Typical rollout: PMS connected, unified profile live and first revenue dashboard ready in 4 to 6 weeks.
See it in action
PMS in under two minutes.
How a real hotel uses it
Hotel urbano céntrico · variedad y segmentación
El hotel urbano que usó Fideltour y mejoró su venta directa
Lo mejor de un hotel céntrico es la inmensa variedad de huéspedes que recibe — pero ¿cómo comunicarte con ellos si no tienes sus datos?
Read the full caseBase de datos
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Incremento sostenido del CRM tras integrar Connect.
Data Import
Modules that integrate with this one
Ingests every hotel signal into a single source of truth, in real time, with no ETLs or copies between tools.
Got a question?
Frequently asked questions
The countdown
Context isn't switched on. It accumulates.
Those who start today arrive ready for the agentic wave. Those who wait arrive late. Start uniting your guest's context, today.
