AI reputation agent for hotels: listen to the guest before Booking does
Iris helps you know what the guest thinks before they write it on a review site, and which hotel in the group is doing worse.
- NPS survey
- Comparison across hotels
- Scores by aspect
Prepare a post-stay survey with NPS, sent the day after check-out.
I've left the survey and its send ready for you. Review the questions before activating it.
- Survey with NPS
- Send after check-out
Tell Iris what's worrying you
You talk to her in your own words. Iris looks at your account, tells you what's there, and leaves it ready for you in Fideltour.
“I don't know what the guest thinks until they write it on Booking”
Iris prepares the post-stay survey with NPS and its send after check-out, so the feedback reaches you first.
Prepare a post-stay survey with NPS, sent the day after check-out.
“I don't know which hotel in the group is doing worse”
Iris compares the average survey score by hotel and by aspect, like cleanliness or staff, to see where to act first.
Iris, compare the cleanliness and breakfast scores across my hotels.
“I find out about a complaint when it's already too late”
Iris prepares the survey with an alert threshold and tells you how many guests have scored low this month and how many ratings are still unanswered.
Which guests have scored me below 3 this month?
“I know there are complaints, but not what's wrong”
Iris tells you which survey aspect your guests score lowest, by hotel, so you know where to start.
Which survey aspect do my guests score lowest?
Iris prepares. You decide.
In your own words
A new survey, or a question about your scores. In your own words.
As a draft, with your brand
Survey, questions by aspect and send, all inside Fideltour, every figure with its source.
Nothing goes out without your approval
You review the questions and decide when it's activated. Iris doesn't send or publish.
Listen to the guest at every moment
From check-out to the monthly review, Iris leaves the listening ready for you.
- After check-outThe survey goes out on its own
“Prepare a post-stay survey with NPS, sent the day after check-out.”
- Every weekLow scores
“Which guests have scored me below 3 this month?”
- Every monthWhat's going wrong
“Which survey aspect do my guests score lowest?”
- At the group committeeWhich hotel is doing worse
“Iris, compare the cleanliness and breakfast scores across my hotels.”
Your hotel's reputation, in Fideltour One
Iris works with the surveys and reports you already have in Fideltour. Unlimited contacts, sends and integrations across all three plans.
Satisfaction surveys for hotels
Post-stay surveys with NPS and questions by aspect.
See the toolAutomatic send after check-out
The survey goes out on its own when the guest leaves.
See the toolSatisfaction reports by hotel
NPS and average score by survey, hotel and aspect.
See the toolWith what you already have in Fideltour
Active Fideltour surveys, with questions by aspect.
So the survey reaches them after check-out.
You have the final say
Sending, scheduling, activating, publishing, deleting and cancelling are all blocked for Iris.
Everything Iris creates or changes in Fideltour is confirmed by a person.
Every number says where it comes from. If a figure is missing, she says so.
Contacts never leave Fideltour through the conversation: lists stay inside Fideltour as segments.
What people ask about Iris
Because the survey reaches you before the review does. Iris works with Fideltour's surveys so you know what the guest thinks while you can still act on it.
Yes. Iris compares the average survey score by hotel and by aspect, like cleanliness or staff.
Activate the survey with an alert threshold and decide in Fideltour who receives the alert. Iris also tells you who scored low whenever you ask.
She leaves them ready in Fideltour. You review the questions and decide when they're activated.
