AI loyalty agent for hotels: get the guest who came back to come back
Nina wants the guest who came once to come back, wants you to recognise your best guest, and wants your club to be worth more than just discounts.
- Guest win-back
- Best guests
- Club rewards
Prepare a campaign to win back guests who stayed once and haven't returned in the last year.
I've prepared the segment and the win-back campaign. Review it before sending.
- Segment
- Win-back campaign
- Flow
Tell Nina what's worrying you
You talk to her in your own words. Nina looks at your account, tells you what's there, and leaves it ready for you in Fideltour.
“The guest who came once doesn't come back”
Nina prepares a campaign or a flow to win back guests who stayed and haven't returned, and tells you how many there are.
Prepare a campaign to win back guests who stayed once and haven't returned in the last year.
“I don't know who my best guests are”
She splits your guests by number of stays or by spend, tells you how many are in the top group, and prepares the segment for you to work with.
How many guests are in the top 5% by number of stays, and how many stays does it take to be in that group?
“Good guests slip away without me noticing”
Nina flags on the dashboard guests who used to repeat and have stopped coming at their usual pace, and suggests a segment, a win-back campaign and a club incentive.
How many guests who used to repeat have stopped coming at their usual pace?
“My repeat guest books through the OTA”
Nina warns you how many repeat guests have booked through an OTA in the last year, and suggests a campaign and a member perk so they book direct next time.
What can we offer repeat guests who book through an OTA, so they book direct?
“My club only offers discounts”
Nina prepares redeemable club rewards, like an experience at the hotel, with a suggested points cost. You name it and publish it.
Prepare a redeemable club reward: dinner for two at the hotel restaurant.
“I only sell the room and little else”
Nina prepares the pre-arrival email or flow with extras like parking, breakfast or experiences from your catalogue.
Prepare a pre-arrival email offering parking, breakfast and experiences.
Nina prepares. You decide.
In your own words
Winning back guests, rewarding your best ones, or selling extras. In your own words.
As a draft, ready to review
Segments, campaigns, flows and rewards, all inside Fideltour, every figure with its source.
Nothing goes out without your approval
You review, tweak the name and the cost, and decide when it goes live. Nina doesn't send or publish.
The whole guest journey, covered
From booking to the next stay, moments when Nina leaves the work ready for you.
- Before arrivalExtras and experiences
“Prepare a pre-arrival email offering parking, breakfast and experiences.”
- After check-outA reward worth having
“Prepare a redeemable club reward: dinner for two at the hotel restaurant.”
- Between staysRecognise your best guests
“How many guests are in the top 5% by number of stays?”
- When they stop comingDon't let them slip away
“How many guests who used to repeat have stopped coming at their usual pace?”
- Once a yearWin back the one who didn't return
“Prepare a campaign to win back guests who stayed once and haven't returned in the last year.”
All of your hotel's loyalty, in Fideltour One
Nina works with the same tools your team already uses. Unlimited contacts, sends and integrations across all three plans.
Rewards programme for hotels
Your own club, with points, a reward catalogue and a member portal.
See the toolUpselling and experiences for hotels
Extras and experiences to sell before and during the stay.
See the toolGuest segmentation for hotels
Groups by value, stays and spend to treat each guest differently.
See the toolAutomation for hotels
Win-back and pre-arrival flows that go out on their own once approved.
See the toolWith what you already have in Fideltour
With revenue and history, from the PMS or booking engine.
Rewards set up, if you want to work on perks and rewards.
You have the final say
Sending, scheduling, activating, publishing, deleting and cancelling are all blocked for Nina.
Everything Nina creates or changes in Fideltour is confirmed by a person.
Every number says where it comes from. If a figure is missing, she says so.
Contacts never leave Fideltour through the conversation: lists stay inside Fideltour as segments.
What people ask about Nina
She leaves them ready in Fideltour. You review them, tweak them and decide when they go out.
Nina works on top of Rewards, Fideltour's club: she suggests rewards and perks and explains what to set up in each case.
By their number of stays and their booking spend. She tells you how many there are and prepares the segment for you to work with.
By reading each booking's channel. Nina suggests which agencies are OTAs and which are direct sales, and you confirm it once.
Shall we start with Nina?
We'll show you how Nina would win back your guests with your hotel's data.
Request your demo
