Fideltour — CDP for hotels
Mara · Marketing Agent

AI marketing agent for hotels that fills your slow dates

Mara fills your slow dates and keeps guests from forgetting your hotel between stays. She leaves every campaign ready; you review it and launch it.

  • Email, SMS, push and WhatsApp
  • Always a draft
  • With your brand

I have gaps from the 1st to the 8th of December — who do I send to, and with what offer?

I've looked up who stayed on these same dates in previous years and who you can write to. It's ready for you to review.

Campaign · December bridgeDraft
  • Segment
  • Design
  • Email campaign
Mara
See it in action

Mara in under two minutes.

What it solves

Tell Mara what's worrying you

You talk to her in your own words. Mara looks at your account, tells you what's there, and leaves it ready for you in Fideltour.

“I have slow dates and don't know how to fill them”

Mara looks up which guests stayed on those same dates in previous years, and how many you can write to. She suggests who to target and with what offer, and leaves the campaign ready to review.

Ask it like this
YOU

I have gaps from the 1st to the 8th of December — who do I send to, and with what offer?

Leaves it ready for you
SegmentDesignEmail campaign

“I don't have anyone in marketing”

Mara writes and builds the newsletter, the welcome flow and the seasonal campaigns. Your hotel needs someone to approve, not someone to write.

Ask it like this
YOU

Prepare a campaign so the guests who came last Christmas come back this Christmas.

Leaves it ready for you
NewsletterWelcome flowSeasonal campaign

“I'm always late for the key dates”

Mara warns you if upcoming months' booking pace is behind last year, compares Christmas, Easter or summer with the previous year, and prepares the campaign for you.

Ask it like this
YOU

Compare Easter with last year and prepare the campaign for me.

Leaves it ready for you
Comparison with last yearSeasonal campaign

“My campaigns don't convert”

So interest doesn't stop at a click, Mara prepares landing pages with forms that capture contacts from each campaign and add them to your database.

Ask it like this
YOU

Prepare a landing page with a form for the Christmas campaign.

Leaves it ready for you
Landing pageCapture form

“I handle guest communications by hand”

Mara suggests automations by country, language or guest category, so each message goes out on its own at the right moment, once you've approved it.

Ask it like this
YOU

What automations do I have active, and which ones am I missing?

Leaves it ready for you
Automation flowSegments by country and language

“I only reach guests by email”

She tells you how many contacts you can reach on each channel based on their consent, and prepares SMS, web push and WhatsApp campaigns alongside email.

Ask it like this
YOU

How many guests can I reach by email, SMS and WhatsApp?

Leaves it ready for you
SMSWeb pushWhatsApp
How she works

Mara prepares. You decide.

01 · You ask

In your own words

A slow date, a seasonal campaign or a newsletter. No briefs or templates needed.

Prepare my November newsletter…
02 · Mara prepares it

As a draft, with your brand

Segment, design and content, all inside Fideltour. Every figure with its source; if a figure is missing, she says so.

Newsletter · NovemberDraft
03 · You decide

Nothing goes out without your approval

You review, tweak whatever you want and decide when it goes out. Mara doesn't send, schedule or publish.

EditApprove
Ideas to ask her

A year of campaigns without starting from scratch

You pick the moment. Mara compares it with last year and leaves the campaign ready for you.

  1. January
    Start of the year

    “Prepare my January newsletter with the hotel's news.”

  2. March · April
    Easter

    “Compare Easter with last year and prepare the campaign for me.”

  3. May · June
    Summer

    “Who came last summer and hasn't booked yet? Prepare a campaign.”

  4. September
    Shoulder season

    “Prepare a campaign for the guests who came last September.”

  5. November · December
    Christmas

    “Prepare a campaign so the guests who came last Christmas come back this Christmas.”

All year roundSlow dates and welcoming new contacts“I have gaps the last week of October — who do I send to?”
Her tools

All of your hotel's marketing, in Fideltour One

Mara works with the same tools your team already uses. Unlimited contacts, sends and integrations across all three plans.

Campaigns

Email marketing for hotels

Design, sending and tracking of campaigns and newsletters to your guest database.

See the tool
Automation

Marketing automation for hotels

Flows triggered by behaviour or by stage of the stay.

See the tool
Landings & Forms

Landing pages for hotels

Pages and forms to capture contacts and convert them into direct bookings.

See the tool
Multichannel

SMS, WhatsApp and push for hotels

More channels to reach the guests who've agreed to receive them.

See the tool
What it needs from your hotel

With what you already have in Fideltour

Your brand

Logo, colours and tone, or your previous campaigns in Fideltour.

Your goal

Filling dates, winning back guests or announcing something new.

Your guarantees

You have the final say

Drafts only

Sending, scheduling, activating, publishing, deleting and cancelling are all blocked for Mara.

Confirmation before creating anything

Everything Mara creates or changes in Fideltour is confirmed by a person.

Figures with a receipt

Every number says where it comes from. If a figure is missing, she says so.

Your data, in your account

Contacts never leave Fideltour through the conversation: lists stay inside Fideltour as segments.

Frequently asked questions

What people ask about Mara

Mara

Shall we start with Mara?

We'll show you how Mara would prepare your next campaign with your hotel's data.

Request your demo
Meet the rest of the team