AI front-desk agent for hotels: fewer repeated questions
Fideltour's Concierge handles your guests on WhatsApp. Vera reviews what it says and suggests how to improve it.
- Fideltour Concierge
- Better wording
- Always a draft
Prepare an automatic pre-arrival message with check-in times, parking and wifi.
I've left the message as a draft with what's asked most often. Review it before activating it.
- Pre-arrival message
- Escalation reasons
Tell Vera what's worrying you
You talk to her in your own words. Vera looks at your account, tells you what's there, and leaves it ready for you in Fideltour.
“We answer the same thing a thousand times”
Vera prepares the automatic pre-arrival message with what's asked most often, and tells you the main reasons the Concierge escalates to front desk.
Prepare an automatic pre-arrival message with check-in times, parking and wifi.
“Front desk can't keep up with WhatsApp”
Fideltour's Concierge handles WhatsApp. Vera reviews its setup and knowledge base, suggests better wording, and tells you how many conversations, escalations and drop-offs it has.
Review my Concierge's setup and suggest better wording for the welcome message.
“My team doesn't speak every language”
Fideltour's Concierge replies in the guest's own language. Vera prepares your communications in several languages.
Prepare the welcome message in English, French and German.
Vera prepares. You decide.
In your own words
A message that keeps repeating, or a Concierge text to improve. In your own words.
As a draft, ready to review
Concierge wording and pre-arrival messages, all inside Fideltour.
Nothing goes out without your approval
You review the text and decide when it's activated. Vera doesn't handle guests, send or activate anything.
The stay, with fewer questions
Moments when Vera helps the guest arrive already knowing what they need.
- Before arrivalThe practical stuff, in advance
“Prepare an automatic pre-arrival message with check-in times, parking and wifi.”
- On arrivalA better welcome
“Review my Concierge's setup and suggest better wording for the welcome message.”
- International guestsIn their own language
“Prepare the welcome message in English, French and German.”
- Every monthWhat escalates to front desk
“How many conversations has the Concierge escalated this month, and for what reasons?”
Guest care, in Fideltour One
Vera works on the Concierge and the automations you already have in Fideltour. Unlimited contacts, sends and integrations across all three plans.
WhatsApp for hotels
Fideltour's Concierge handles your guests on WhatsApp, in their own language.
See the toolAutomatic messages to guests
The practical stuff before arrival, without front desk repeating it.
See the toolWith what you already have in Fideltour
With WhatsApp connected and its knowledge base.
Schedules, parking, wifi, and what's asked most often.
You have the final say
Sending, scheduling, activating, publishing, deleting and cancelling are all blocked for Vera.
Everything Vera creates or changes in Fideltour is confirmed by a person.
Every number says where it comes from. If a figure is missing, she says so.
Contacts never leave Fideltour through the conversation: lists stay inside Fideltour as segments.
What people ask about Vera
Fideltour's Concierge, in the guest's own language. Vera reviews what it says and suggests how to improve it.
To have Fideltour's Concierge with WhatsApp connected. Vera works on its setup and its knowledge base.
Yes. Vera tells you how many conversations the Concierge has, how many it escalates, and for what reasons, so you know what to improve.
Nina prepares the pre-arrival email with extras and experiences. Vera focuses on the guest arriving with their questions already answered.
Shall we start with Vera?
We'll show you how she'd improve what your Concierge says.
Request your demo
